Reference

Terms That Cover How Your Account Works

These terms set out what you can expect from us and what we ask from you when you use bet367 — from opening your account to making deposits via bKash, Nagad or Rocket.

Account Eligibility ConditionsbKash, Nagad, Rocket Wallet RulesWithdrawal and Verification StepsAccount Suspension PolicyJurisdiction and Eligible Regions
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bet367 Terms That Cover How Your Account Works
HOW WE MANAGE COMPLIANCE

Account Security and Terms Enforcement

We keep your account data and wallet activity secure through standard encryption on all connections. Our terms enforcement is consistent — the same rules apply whether you deposit via bKash, Nagad or Rocket, and whether you access the platform from a phone browser or the mobile site. Below are the four areas we treat as non-negotiable.

Identity Verification

Every withdrawal request goes through an identity check tied to the wallet name on your account. Mismatches between your bKash or Nagad registered name and account name trigger a manual review before funds move.

Account Access Security

We use OTP-based login confirmation to protect account access on mobile. If a login attempt comes from an unrecognised device, a verification step is triggered before the session opens.

Transaction Record Retention

Deposit and withdrawal records — including Rocket and bKash transaction IDs — are retained for the period required to resolve disputes and satisfy our internal audit process.

Policy Update Notifications

When we update these terms, the revised version goes live on this page with a change note. We also push a notification to your registered account so you are not caught off guard by a quiet update.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about your account status, verification outcome or a wallet transaction, our support team is available to help. Reach us through live chat on the site, by email, or via our mobile-accessible help form — all three routes connect to the same team handling account and policy matters.

Team online

Live Chat

Open the chat window from any page on the site. Raise your terms question directly and get a response from our account support team without leaving the browser.

Email Support

Send your query to our support address for written records. Useful when you need to attach transaction screenshots from bKash, Nagad or Rocket as evidence.

Help Form

Submit a terms or account query through our mobile help form. Works on any Android or iOS device without needing to navigate back to the desktop layout.

Common Questions About Our Terms

These are the questions we get most often about account rules, eligibility and what happens when something goes wrong. If your question is not here, the support channels above are the right next step.

No. You accept these terms when you create your account. However, if we update the terms, you will be prompted to review and accept the new version before your next session continues.

Wallet name mismatches trigger a hold on any withdrawal linked to that transaction. Our team will contact you to verify identity before releasing funds or reversing the deposit.

Access depends on your local law and the regions we currently support. We do not make that determination for you. It is your responsibility to confirm whether access is permitted under your local law.

One account per verified identity is the rule. Opening a second account — even with a different wallet — is a breach of these terms and may result in both accounts being suspended.

Contact our support team via live chat or email with your account ID and the correction needed. Name changes tied to your bKash or Nagad wallet require proof of identity before we update the record.

This page always holds the current version. We post a change note at the top when updates are made, and you will receive an account notification so you know when to re-read the policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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